FAQs - Frequently Asked Questions

I would like to be advised on your different products, how can I do this?

A chat is available to contact us. In case you would like to call us for any design of customizable pack, event, wedding or advice we can be reached at +212 6 03 86 61 13

What are the shipping times for your products?

We take 1 days to process your order and delivered in 24h/48h in Morocco. For all shipments abroad, delivery takes between 1-3 weeks depending on the shipping option chosen (standard, express)

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our premises are located in Marrakech , Morocco .

Do you provide product tracking/tracking information?

Yes, for any follow-up information we can be reached at +212 6 03 86 61 13

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@agarwood-maroc and we will process your complaint.

Where are you located?

We are located in Marrakech in Morocco

I still haven't received my order (international shipping). What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@agarwood-maroc.com